Shipping
Most Wholesale orders ship within 48hrs from our Elgin, IL warehouse. If any delay, a member of our team will contact you with an update.
Rush order? We offer faster shipping services at your expense. Options will be revealed at checkout.
Unless you selected a specific shipping service, orders will ship UPS Ground or USPS Priority Mail for HI and AK. Please refer to the map below for estimated transit to your location.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received in. It must also be in the original case pack packaging.
To initiate a return please call us at 773 754 3275 or email us at sales@opinel-usa.com. An RTV number will be assigned and provided to you for your return.
Please do not send your purchase back to OPINEL, France.
Return Address:
Opinel USA Inc
Wholesale Return
2300 Galvin Drive
Elgin, IL 60124
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72hrs.
Exchanges (if applicable)
Please submit your exchange inquiry to sales@opinel-usa.com. We will notify you of the approval or rejection of your exchange within 48hrs.