Trademark Rights
The verbal trademark Opinel, the crowned hand drawing as well as the handle's knife are registered trademarks. Any modification of any kind of Opinel knives and packaging, especially by affixing, engraving, suppression or by any other means is strictly forbidden. The resale of modified Opinel knives is strictly forbidden.
Prices
Prices are subject to change without notice. Products will be billed at prices in effect at date of shipment. Typically, Opinel USA will submit the current year’s pricing in January.
Shipping & Delivery
FOB Elgin, Illinois. Most orders ship within 48hrs. If there is any delay, a member of our team will contact you with an update. Opinel USA offers faster shipping services at the Retailer’s expense. Unless the Retailer selects a specific shipping service, prepaid orders will ship UPS Ground or USPS Priority Mail for HI and AK.
Prepaid Freight: Orders over $750 NET or more ship prepaid. $500 NET for orders placed on the WHSE portal.
Drop Ship Fee: 10% per ship-to address PLUS applicable freight.
Shipping Claims: All claims for loss, damage or shortage must be emailed to sales@opinel-usa.com within 7 business days of receipt of goods.
Payment Terms
ALL new Retailer accounts are prepaid. NET30 terms may be obtained upon approval of Credit Application Form. No anticipation. In the event of default, Retailer shall pay all collection costs, including attorney’s fees.
Payment Methods
Credit Cards: Opinel USA collects CC payments via VersaPay/NetSuite secured transaction system.
ACH: Upon request, our team will provide Opinel USA bank details.
Checks: All checks must be sent to Opinel USA Inc. PO BOX # 7359 Carol Stream, IL 60197- 7359
RTV & Exchange
Opinel USA offers a 30-days Return to Vendor (“RTV”) policy. If 30 days have gone by since your purchase, Opinel USA reserves the right to decline your RTV or Exchange request. To be eligible for a return, the Products must be unused and in the same condition that you received in. It must also be in the original case pack packaging.
To initiate an RTV or Exchange, please email us at sales@opinel-usa.com or call 773 754 3275 (M-F 9-5CST). An RTV number will be assigned and provided to you. Returns received by the warehouse without prior RTV authorization will not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72hrs.
Limited Lifetime Warranty
Opinel products come with a lifetime warranty and are exchanged in case of defects in materials and workmanship. Damages due to normal wear and tear, improper use, dismantling or other alteration, are not covered by the warranty.
Retailer shall submit a Warranty Claim via email to sales@opinel-usa.com indicating the Item Name, SKU Number (6 digits), the defect (please be specific), the Purchase Date and your Opinel USA Inc. Invoice #. Additional pictures appreciated. Warranty Claims will be reviewed by Opinel within 48 hours.
M.A.P Policy
Opinel products have a premium image for heritage and excellence worldwide earned through extensive product and market development. To protect the high reputation of the Opinel brand and provide a fair marketplace, Retailers are asked to follow Opinel’s M.A.P Policy. Opinel shall provide retailers with a list of suggested minimum advertised prices* for the Goods (the "Suggested Minimum Advertised Price"). While Opinel shall not require retailers to sell the Goods at any specified price, Opinel reserves the right to end its relationship with retailer and terminate these Terms and Conditions if any Goods sold hereunder are subsequently advertised for sale anywhere to any one at less than the Suggested Minimum Advertised Price. Exception to the M.A.P Policy may be granted on a case-by-case basis. Please reach out to your Opinel Sales Manager or email sales@opinel-usa.com for any questions.
*M.A.P are shown on Opinel USA catalogs, price lists and can be found on www.opinel-usa.com
Distribution Guidelines
Retailer shall sell the Goods in the “Territory” defined as the United States of America. Retailer shall sell the Goods through Authorized Sales Channels. The Authorized Sales Channels shall be defined as:
- Retailer’s own physical brick & mortar stores.
- Retailer’s temporary storefronts at events and tradeshows.
- Retailer’s catalog; and
- Retailer’s own website(s). Notwithstanding any other provision of this Agreement, Retailer shall have the right to sell the Goods on its own website, and internet sales by the Retailers to end-users within the Territory shall not be deemed to violate this Agreement.
Retailers shall NOT sell the Goods through Unauthorized Sales Channels. The Unauthorized Sales Channels shall be defined as: All e-commerce marketplaces or auction websites, including, but not limited to, Amazon, Faire, Alibaba, Buy.com, Craigslist, eBay, Jet.com, Newegg, Overstock, Rakuten, Sears and Walmart.
If the Retailer violates this Agreement with respect to sales outside of the Territory and/or Authorized Sales Channels, Opinel shall have the option to suspend Buyer’s eligibility to purchase Opinel products or terminate this Agreement.
Applicable Law
These terms and conditions will be construed under the laws of the State of Illinois.